These Terms and Conditions ("Terms") constitute a binding legal agreement between Interlane Inc. (“Interlane”, "we", "us", or "our") and the customer ("Customer", "you", or "your"). These Terms govern your use of our transportation and logistics services ("Services"). By using our Services, you agree to these Terms in full. If you do not agree, you may not use our Services.

Interlane is a corporation in the business of providing the Platform (as defined below), which connects parties who are seeking and who are providing logistics services. Interlane Interlane offers specialized services in auto transport, drayage transport, and parcel delivery, operating in Canada (Ontario) and the USA. These Terms apply to all transactions and interactions related to the Services we provide, whether on our website www.interlane.com (the “Platform”) or through any other order method.

"Additional Services" refers to extra services such as storage, requested by the Customer and arranged by Interlane beyond the primary transportation services.

"Shipping Document" includes the Bill of Lading or any official documentation used for shipping, detailing essential information about the shipment like weight and condition.

"Invoice Recipient" means the individual or entity designated to receive the bill for the shipment as stated in the Shipping Document.

"Transport Provider" is the person or company selected by Interlane to transport the shipment using their own vehicles and authority, taking responsibility for the shipment during transport.

"Recipient" refers to the person or entity designated to receive the shipment as indicated on the Shipping Document.

"Customer" or "Sender" includes any person or entity that engages Interlane to arrange transportation of a shipment and any party benefiting from our Services.

"Stakeholders" include the Customer, Recipient, Sender, Interlane, and any person with an interest in the shipment, acting on behalf of any involved parties.

"Entity" refers to any individual, corporation, LLC, partnership, or other organization.

By requesting Interlane to arrange transportation or by using our Services in any form, you agree to adhere to these Terms. The version of the Terms effective when you request transportation will govern the shipment and related services.

If there is any conflict between these Terms and a Shipping Document, these Terms will take precedence. Additionally, these Terms will supersede any oral agreements or promises, except where they conflict with a separate written agreement between the parties.

Estimates provided by Interlane for transportation or other charges are valid for seven (7) calendar days unless otherwise specified in writing. These estimates are based on the information provided by the Customer at the time of the request and may be subject to change.

Prices may be adjusted based on actual weights, dimensions, or the make, model, or condition of the vehicle, as well as unforeseen costs or events beyond Interlane’s control.

Documentation and Description: You agree that by using the Platform, you are at least (18) years of age if you are a natural person. If you are a corporation, then you are lawfully doing business. The Customer warrants that each shipment is accurately described on the Shipping Document and is in good order and condition unless otherwise noted. The Customer must provide exact pickup and delivery addresses, make, model, and VIN of the vehicle, and contact numbers for both pickup and delivery.

Legal Compliance: The Customer must comply with all applicable laws and regulations, including customs, import/export, and hazardous materials laws. The Customer is responsible for providing all necessary documentation to comply with such laws.

Interlane operates as an independent contractor. We are not agents for the Transport Provider or the Customer. We do not exercise control over the operations, employees, or subcontractors of the Transport Provider or the Customer.

The Transport Provider selected by Interlane is an independent contractor and is not an agent or employee of Interlane. The Transport Provider retains control over its operations and employees.

Interlane's role is to facilitate the arrangement of transportation services. We are not responsible for the actual transportation of goods and do not assume liability for the actions or omissions of the Transport Provider.

Payment Policy: Payment for use of this Platform is used to compensate Interlane for its services, overhead, administration, content, and other corporate costs and fees, including transaction fees for credit card usage. Such fees and charges (including any taxes and late fees, as applicable) may be charged on your credit card. Interlane requires payment of the full amount to confirm the order and prior to scheduling the driver. Acceptable methods of payment include credit card, e-transfer, electronic funds transfer (EFT), wire transfer, and cash.

Credit/Debit Card Authorization: By providing credit/debit card information, the Customer authorizes Interlane to process charges for the full amount required to confirm the order. Any additional fees that may arise due to changes in the shipment details or other unforeseen circumstances will also be processed on the same card, unless otherwise specified. Payment is processed by a third-party payment processor over which Interlane exercises no control.

Cancellation and Refunds: Due to the nature of our services, once the driver is scheduled and the order confirmed, the total payment is non-refundable. If a cancellation request is received before the driver is scheduled, a full refund will be issued.

Past-Due Invoices: Invoices that remain unpaid by the due date will incur a late fee of 1.5% per month on any outstanding balance, or the highest rate permissible by law, whichever is less.

Collection of Payments: The Customer agrees to pay all costs of collection, including reasonable attorney’s fees and expenses, incurred by Interlane in the process of collecting unpaid balances.

Limitation of Liability: Interlane acts as a broker and is not liable for any loss, damage, or delay to the products shipped using the Services. User agrees to indemnify Interlane for any claims made by Customer against Interlane, or its related entities or affiliates, or any of their directors, officers, managers, employees, owners, donors, agents, or licensors for any Services provided through the Platform or any reason whatsoever. Customer further agrees to indemnify and hold harmless Interlane, its related entities, affiliates, contributors and their directors, officers, managers, employees, owners, donors, agents, licensors, from and against all losses, expenses, damages and costs, including reasonable lawyer’s fees, resulting from any violation of these Terms and Conditions.

Customer agrees that Interlane and its affiliates shall not be liable to Customer or anyone else for any loss or injury caused in whole or in part by relying upon, using, or interpreting the content or any other information obtained through the use of the Platform or any Services offered by Interlane. Customer agrees that Interlane is not responsible for faulty referral links, any error, omission, interruption, defect or delay in transmission, order processing, or communication; errors in these Terms and Conditions or in any Platform-related materials; human-processing error; failures of electronic equipment, computer hardware or software; or damage to your equipment, computer hardware or software, or inaccurate information, whether caused by equipment, programming, human error, or otherwise.

In no event will Interlane or its affiliates be liable to Customer or anyone else for any incidental, consequential, indirect, special or exemplary damages or lost profits arising out of the use or inability to use the content, the Platform or any other information obtained through the Platform, even if Interlane, its affiliates, agents or representatives know or have been advised of the possibility of such damages.

These excluded damages include, but are not limited to, legal and any other damage claims or awards, pain and suffering, loss of income, loss of consortium, business interruption, damages for loss of data, loss of programs, and/or cost of procurement of substitute services or service interruptions. Interlane’s cumulative liability to you or any other party for any loss or damages resulting from any claims, demands, or actions arising out of or relating to the Platform, the content or these Terms Customer shall not exceed the fees, if any, paid by you or on your behalf for the use of the Platform and/or Services in the 12 months prior to the alleged loss.

The Customer’s sole remedy for any claims related to damage, loss, or delay is against the Transport Provider.

Customer’s Insurance: The Customer is responsible for ensuring that the shipment is adequately insured. Interlane does not provide cargo insurance and is not liable for any insurance-related issues.

Damage Claims: All damage claims must be submitted in writing to Interlane within 24 hours of delivery. The Transport Provider is responsible for adjusting and resolving claims. The filing of a claim does not exempt the Customer from paying freight charges.

No Liability for Personal Items: Interlane and the Transport Provider are not liable for any personal items left in the vehicle. The Customer agrees to indemnify and hold Interlane and the Transport Provider harmless from any claims related to personal property left in the vehicle.

No Consequential Damages: Interlane is not liable for any special, incidental, or consequential damages, including loss of profits, loss of market, or punitive damages, regardless of whether Interlane was aware of the possibility of such damages.

Preparation Requirements: The Customer must prepare the vehicle for transport by removing loose parts, fragile accessories, and non-permanent racks. Vehicles must be in operable condition with a fuel level between one-quarter and one-half tank.

Disarm Alarm Systems: Alarm systems must be disarmed, or clear instructions for disarming provided. If an alarm sounds without instructions, the Transport Provider may disable it by any means necessary, and neither Interlane nor the Transport Provider will be liable for any resulting damage.

Personal Property: All personal items must be removed from the vehicle unless otherwise agreed upon. Interlane and the Transport Provider are not responsible for any personal property left in the vehicle.

Oversized or Inoperable Vehicles: Additional charges apply for oversized or inoperable vehicles. The Customer must notify Interlane in advance if the vehicle is oversized or inoperable to arrange for proper transport.

Pre-Trip Inspection: The Transport Provider and the Customer will conduct a pre-trip inspection, noting any pre-existing damage on the Shipping Document. Responsibility for the vehicle begins after this inspection.

Estimated Delivery Times: All delivery times provided by Interlane are estimates. We do not guarantee specific pickup or delivery times due to potential delays caused by various factors such as weather, road conditions, or mechanical failures.

Pickup and Delivery Locations: The Transport Provider will attempt to pick up and deliver the vehicle as close to the Customer’s designated locations as safely and legally possible. If certain locations are not accessible, the Customer may need to arrange an alternate location for pickup or delivery.

Customer Presence: The Customer or an authorized agent must be present at the time of delivery to inspect the vehicle and sign the final Shipping Document. Failure to be present may result in additional charges or delays.

Toll Charges: The Customer is responsible for any toll charges incurred during transport. The Customer should turn off or remove any toll transponders to avoid additional charges.

Undelivered Freight: If the shipment cannot be delivered due to the Customer’s unavailability or refusal to accept, it will be placed in storage at the Customer’s expense. The Customer is responsible for all storage fees and any additional delivery attempts.

Conditions for Termination: Either party may terminate the contract under these Terms if the other party breaches any material provision and fails to remedy the breach within a specified period after receiving written notice.

Notice Periods: The terminating party must provide written notice of termination, specifying the reasons for termination and allowing a reasonable time for the other party to remedy the breach.

Penalties for Termination: If the Customer terminates the contract without cause or fails to remedy a breach, Interlane may retain any deposits paid and seek additional damages as permitted by law.

Effect of Termination: Upon termination, all outstanding payments for services rendered shall become immediately due and payable. The Customer remains liable for any additional charges incurred up to the date of termination.

Confidential Information: Both parties agree to keep confidential any information disclosed during the course of their relationship that is not publicly known. This includes pricing, business plans, and customer data.

Use of Information: Confidential information may only be used for purposes related to the Services provided by Interlane. Neither party shall disclose such information to any third party without prior written consent.

Personal Data: Interlane collects personal data in accordance with our Privacy Policy. The Customer agrees to the collection, use, and sharing of personal data as described in our Privacy Policy.

Security Measures: Interlane employs reasonable security measures to protect personal data from unauthorized access, disclosure, or destruction. However, the Customer acknowledges that no security system is infallible.

Breach of Confidentiality: If a party breaches its confidentiality obligations, the non-breaching party may seek injunctive relief in addition to any other legal remedies available.

Mediation: In the event of any dispute arising out of or relating to these Terms or the Services provided, the parties agree to first attempt to resolve the dispute through mediation

Jurisdiction and Venue: Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Ontario, Canada, or a mutually agreed upon location. Both parties consent to the jurisdiction of these courts and waive any objections to the venue.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles.

Attorneys’ Fees and Costs: In the event of any dispute resolution process, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs incurred in connection with the dispute.

Limitation of Claims: Any claim or cause of action arising out of or related to the Services provided by Interlane must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

Definition: Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control ("Force Majeure Events"), including but not limited to natural disasters, acts of war, terrorism, labor disputes, governmental actions, or interruptions in power or communication services.

Notification: The affected party shall notify the other party promptly of the occurrence of a Force Majeure Event and make reasonable efforts to mitigate its effects and resume performance as soon as possible.

Suspension of Obligations: During the duration of a Force Majeure Event, the obligations of the affected party shall be suspended to the extent affected by the event.

Right to Modify: Interlane reserves the right to modify these Terms at any time. The most current version of the Terms will be posted on our website, and it is the Customer's responsibility to review these Terms periodically.

Effective Date of Changes: Any changes to these Terms will be effective upon posting on the Interlane website. Continued use of our Services after such changes signifies acceptance of the updated Terms.

Notification of Changes: We will notify Customers of significant changes to these Terms via email or other communication methods as deemed appropriate.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws applicable therein, without regard to its conflict of law principles.

Jurisdiction: The parties agree that any disputes or claims arising out of or in connection with these Terms shall be exclusively resolved in the provincial or federal courts located in Ontario, Canada.

Waiver of Objections: Both parties irrevocably consent to the jurisdiction of the aforementioned courts and waive any objections to the jurisdiction, venue, or convenience of such courts.

Severable Provisions: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall remain in full force and effect.

Interpretation of Provisions: The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that most closely reflects the original intent of the parties.

Continuity of Agreement: The parties agree that the severability of any provision of these Terms shall not affect the validity and enforceability of the remaining provisions.

Notice Requirements: All notices required or permitted under these Terms shall be in writing and shall be deemed to have been duly given if delivered personally, sent by certified or registered mail, return receipt requested, or by recognized overnight courier service.

Addresses for Notices: Notices to Interlane shall be sent to the following address: Interlane, 120 Jevlan Dr #4B, Woodbridge, ON L4L 8G3, Ontario, Canada. Notices to the Customer shall be sent to the address provided by the Customer during the booking process.

Electronic Communications: The Customer agrees to receive communications from Interlane electronically, including emails, texts, and other digital messages. Electronic communications shall be deemed to satisfy any legal requirement that such communications be in writing.

Changes to Contact Information: The Customer is responsible for ensuring that Interlane has the Customer’s current and accurate contact information. Notices sent to the contact information on file shall be deemed effectively delivered.

Ownership Rights: All intellectual property rights related to Interlane's website, including text, graphics, logos, icons, images, and software, are owned by Interlane or its licensors. These rights are protected by copyright, trademark, patent, and other intellectual property laws.

Use of Website: The Platform is available on websites, mobile phone devices, tablets, and other handheld devices. These Terms and Conditions apply to all such platforms. Interlane may terminate Services at any time, without penalty and without notice, if you fail to comply with any of the Terms and Conditions, or the intellectual property protections applicable to these Services. You may browse information on this Platform. However, do not attempt to copy, distribute, modify, transmit or revise the content of the Platform without written permission from Interlane. Neither title nor intellectual property rights are transferred to any third party through the use or access to the Platform; rather, all rights, title, and interest in and to all aspects of this Platform remain the sole property of Interlane.

Restrictions: You may not copy, modify, distribute, sell, or lease any part of our website or its content, nor may you reverse engineer or attempt to extract the source code of any software used on the website.

Trademarks: All trademarks, service marks, and trade names used on the website are the property of Interlane or its licensors. Unauthorized use of these trademarks is strictly prohibited.

User Content: By submitting any content to our website, you grant Interlane a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. If you are accessing or using the Platform in your capacity as an employee or other representative of an employer, you are agreeing to this Agreement on behalf of yourself and such employer, as applicable, and you represent and warrant that you have the authority to bind such employer, as applicable, to this Agreement.

You represent and warrant that you own or have the necessary rights to the content you submit and that your submission does not violate any third-party rights.

You understand and acknowledge that if you cancel your account or your account is terminated, all of your account information, including but not limited to: saved shipments, addresses and payment history, will be marked as deleted and may be deleted from Interlane’s databases. Information may continue to be available for some period of time because of delays in deleting the account information through Interlane’s web servers.

Use of Interlane’s Name and Logo: The Customer may not use Interlane’s name, logo, trademarks, or trade names in any publicity releases, promotional materials, customer lists, advertising, marketing, or business-generating efforts without prior written consent from Interlane.

Marketing Materials: Interlane may use the Customer's name and logo in its marketing materials, including on its website and in presentations, unless the Customer expressly requests in writing that it not be used.

Public Announcements: Any public announcements regarding the relationship between Interlane and the Customer must be coordinated with and approved by Interlane.

Testimonials and Reviews: The Customer agrees that Interlane may use any feedback or testimonials provided by the Customer for promotional purposes. Such use may include quoting the Customer’s feedback on our website, in marketing materials, and in social media posts.

Storage Fees: If freight cannot be delivered due to the Customer’s unavailability or refusal to accept the shipment, it will be placed in storage at the Customer’s expense. The Customer is responsible for all storage fees and any additional delivery attempts.

Undelivered Freight: If freight cannot be delivered because the Consignee is unable or unwilling to accept it, or because the Carrier cannot locate the Consignee, the Carrier will make reasonable efforts to notify the Consignor. If the freight remains undelivered, it will be placed in storage at the Customer’s expense.

Responsibility for Storage Costs: The Customer shall pay all storage costs and other related expenses before the freight is released. Interlane and the Carrier shall not be liable for any loss or damage to the freight while it is in storage.

Re-Delivery: If the freight needs to be re-delivered, the Customer is responsible for all accrued storage fees and additional freight charges for the re-delivery.

Abandonment of Freight: If the Customer fails to retrieve the stored freight within a reasonable time, Interlane may, at its discretion, consider the freight abandoned and dispose of it in accordance with applicable laws. The Customer remains liable for any costs associated with the disposal.

Prohibition on Back Solicitation: The Customer agrees not to solicit or engage the services of any Carrier introduced by Interlane for a period of twelve (12) months following the termination of these Terms without prior written consent from Interlane.

Liquidated Damages: In the event of a breach of this back solicitation provision, the Customer agrees to pay Interlane liquidated damages equal to fifteen percent (15%) of the gross revenue from traffic assigned by the Customer to the Carrier during the twelve-month period following the breach.

Injunction: The Customer acknowledges that a breach of this provision may cause irreparable harm to Interlane for which monetary damages may not be an adequate remedy. Therefore, Interlane shall be entitled to seek injunctive relief in addition to any other remedies available at law or in equity.

Exemptions: This back solicitation provision does not apply to Carriers with whom the Customer had a relationship prior to their introduction by Interlane, provided that the Customer can provide documentation of such prior relationship.

Entire Agreement: These Terms, together with any documents expressly referred to herein, constitute the entire agreement between Interlane and the Customer and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral, relating to the subject matter hereof.

Amendments: No amendment or modification of these Terms shall be binding unless in writing and signed by both parties.

Assignment: The Customer may not assign or transfer any of its rights or obligations under these Terms without the prior written consent of Interlane. Interlane may assign or transfer its rights and obligations under these Terms without the Customer's consent.

No Waiver: No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of any such right, power, or remedy.

Survival: Any provision of these Terms that by its nature or context is intended to survive termination or expiration shall so survive.

Counterparts: These Terms may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.

Consent to Electronic Communications: By using our Services, you consent to receive communications from us electronically, such as emails, texts, ringless voicemails, and mobile push notices. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Email Notifications: We will send important notifications to the email address provided during the booking process. It is the Customer’s responsibility to ensure that this email address is accurate and up-to-date.

Record Retention: You can retain copies of these communications for your records. It is your responsibility to maintain an electronic or physical copy of such communications.

Opt-Out: You may opt-out of receiving certain electronic communications by following the unsubscribe instructions provided in the communication. However, opting out of certain communications may impact your use of the Services.

Eligibility for Refund: Interlane offers a 100% money-back guarantee, less a $250 cancellation fee, on deposits if the Customer requests a cancellation before the vehicle is picked up by the assigned Carrier. This refund applies only to the deposit amount and does not cover any additional fees or services already rendered.

Cancellation Process: Cancellation requests must be submitted in writing to Interlane’s official email address. Phone requests are not accepted as official cancellation requests. The request must include the order number and specific reasons for cancellation.

Processing Refunds: Refunds will be processed within 7-10 business days from the date of the written cancellation request. The refund will be issued to the original payment method used during the booking.

Exceptions: The money-back guarantee does not apply if the Customer breaches any part of these Terms or if the cancellation request is made within 48 hours of the vehicle being  picked up by the Carrier.

Commitment to Competitive Pricing: Interlane is committed to offering competitive pricing. If you find a lower price from a reputable competitor for an identical service within 24 hours of booking with us, we will review and potentially match or beat that price.

Verification Process: To qualify for the best price guarantee, you must provide a written quote from the competitor that includes the same terms and conditions as your booking with Interlane. The quote must be verifiable and match exactly with the service terms offered by Interlane.

Price Adjustment: Upon successful verification of the lower price, Interlane will adjust your booking to reflect the matched price. If we cannot match the price, we will offer alternatives or a full refund of the deposit.

Exclusions: The best price guarantee does not apply to special promotions, rates available through third-party websites, or clear typographical errors in competitor pricing.

Service Description: Interlane offers a Guaranteed Pickup Service that ensures your vehicle will be picked up within the specified timeframe agreed upon at the time of booking. This service is available for select routes and vehicle types and must be explicitly opted for by the Customer.

Scheduling and Accuracy: Customers opting for this service must provide accurate and complete information regarding the pickup location, vehicle details, and preferred pickup date. Interlane will confirm the pickup details and provide a guaranteed pickup date.

Pickup Guarantee: Interlane guarantees to pick up your vehicle on the confirmed pickup date. In the event that we are unable to meet this commitment due to unforeseen circumstances (e.g., severe weather, road closures, mechanical failures), we will communicate promptly and work to reschedule the pickup at the earliest opportunity.

Customer Responsibilities: The Customer must ensure that the vehicle is prepared for transport and accessible to our carriers at the agreed-upon time and location. Any changes to the pickup details must be communicated to Interlane at least 48 hours prior to the guaranteed pickup date.

Exclusions: This service does not cover delays caused by the Customer’s unavailability, inaccurate information provided by the Customer, force majeure events, or other circumstances beyond Interlane’s reasonable control.

Termination by Customer: The Customer may terminate this agreement at any time by providing written notice to Interlane. Upon termination, the Customer must cease all use of the Services.

Termination by Interlane: Interlane may terminate this agreement at any time, with or without cause, by providing notice to the Customer. In the event of termination without cause, Interlane will refund any prepaid amounts for Services not yet rendered.

Survival of Terms: Provisions of these Terms that by their nature should survive termination will survive, including but not limited to provisions on payment obligations, confidentiality, intellectual property, indemnification, limitation of liability, and dispute resolution.

Customer Support: If you have any questions or need assistance regarding these Terms, our Services, or any other inquiries, please contact our customer support team.

Contact Methods: You can reach us through the following methods:

Email: support@interlane.com

Mail: Interlane, Customer Support, Ontario, Canada.

Business Hours: Our customer support team is available during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM (EST)

Saturday: 10:00 AM to 2:00 PM (EST)

Sunday: Closed

Response Time: We strive to respond to all inquiries within 48 hours during business days. Please note that response times may vary during peak periods.

Feedback and Complaints: We value your feedback and are committed to resolving any issues you may encounter. Please direct any complaints or feedback to our customer support team through the contact methods listed above. We will address your concerns promptly and work towards a satisfactory resolution.

Emergency Contact: For urgent matters outside of regular business hours, please use our emergency contact number, which will be provided upon booking confirmation. This number is intended for emergencies only and should not be used for general inquiries or support requests.

Changes to Contact Information: Interlane reserves the right to update or change our contact information. Any changes will be communicated through our website and other appropriate channels. It is the Customer's responsibility to ensure they have the most current contact information.

Legal Notices: Any legal notices required or permitted to be given under these Terms shall be in writing and delivered to the following address: