Table of Contents
Personal Information We Collect
How We Use Your Personal Information
How We Share Your Personal Information
Your Choices
Other Sites, Mobile applications, and Services
Analytics
Security Practices
External Links
Disclaimer
Changes to This Privacy Policy
Data Protection Rights Under GDPR
Canadian Privacy Rights
Your California Privacy Rights
For Users From The UK – ICO UK
International Users
Privacy Policy
Effective date: 1st July 2024•www.interlane.com
This policy describes the information that we collect, how it may be used and shared, as well as your choices regarding this information. We recommend that you read this policy.
Interlane (“Interlane”, “we”, “us” and “our”) respects your privacy and is committed to taking reasonable steps towards protecting your privacy online and managing your information responsibly. This is to best understand the products and services that are most useful to you. This Privacy Policy is intended to notify you of our online privacy practices when you engaged us to provide services (the “Service”), the types and categories of information that may be collected, disclosed, and stored, how the information is used, with whom the information may be shared, what choices are available to you regarding the collection, use, and distribution of the information, the security procedures in place to protect the loss, misuse, or alteration of information under our control, your rights regarding your personal information, and who to contact with questions or concerns.
This Privacy Policy applies to the Interlane website located at www.interlane.com (collectively, the "Website"), to any phone, fax, email and/or mail operations concerning processing of orders and questions about products or services, as well as our marketing contacts with you.
We take data protection very seriously and abide by the US California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act (COPPA), EU General Data Protection Regulation (GDPR), Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and other relevant privacy laws that govern our jurisdiction. The data controller within the meaning of Article 4 (7) of the GDPR and other relevant privacy laws responsible for the processing of your personal data is Interlane.
BY USING THE WEBSITE AND/OR BY CONTACTING US AND PROVIDING ANY PERSONAL INFORMATION, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION BY US IN ACCORDANCE WITH THIS PRIVACY POLICY, AS WELL AS TERMS AND CONDITIONS. IF WE DECIDE TO CHANGE OUR PRIVACY POLICY, WE WILL POST THOSE CHANGES ON THIS PAGE AND, AT THE TOP OF THIS PRIVACY POLICY, INDICATE THE DATE THAT CHANGES WERE LAST MADE.
Personal Information We Collect
Personal information you provide to us. Registration is required if you wish to use Interlane. As part of this registration, we will require that you submit certain information that is relevant to the purposes of Interlane. We collect the following information (“Personal Information”) from your registration as explained below.
Personal information you may provide to us through the Website or otherwise includes:
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Contact data: Personal or business contact information such as your first and last name, email and mailing addresses, phone number, and professional title.
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Registration data: Information that you provide to register for an account including your date of birth.
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Profile data: Your username and password that you may set to establish an online account with us, and your interests and preferences.
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Communications: Information you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us.
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Marketing data: The email address or contact details that we use to send marketing communications and your preferences for receiving communications about our activities, events, sweepstakes, and contests.
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Purchase data: Including your order history and information needed to process and fulfill your order, including order details, billing address.
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Other information: We may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
Data from other sources. We may also collect information about you from:
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Business partners: Such as advertising and joint marketing partners.
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Data providers: Such as information services and data licensors.
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Public sources: Such as blogs, forums, or social media platforms.
Automatic Collection. We and our service providers may automatically log information about you, your computer or mobile device, and your activity occurring on or through the Sites, such as:
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Device data: Such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our site, and general location information such as city, state, or geographic area.
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Online activity data: Such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
Cookies and similar technologies. Some of our automatic data collection is facilitated by cookies and similar technologies.
Referrals. Users of the Service may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide their contact information to us so that we may contact them.
How We Use Your Personal Information
We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:
Service delivery. We may use your personal information to:
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Provide, operate, and improve the Service;
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Establish and maintain your account on the Service;
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Communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
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Provide customer support and maintenance for the Service;
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Facilitate your login to the Sites via third-party platforms, such as Google and Facebook; and
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Enable security features of the Website, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.
Direct Marketing. We may use your personal information to send you Interlane-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Your Choices section below.
Research and Development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business.
Anonymous Data. We may create aggregated, de-identified, or other anonymous data records from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
Interest-Based Advertising. We may contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data, online activity data, and/or geolocation data described above) over time across our Service and other sites and services, or your interaction with our emails, and use that information to serve ads that they think will interest you.
To Comply with Laws and Regulations. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.
For Compliance, Fraud Prevention, and Safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:
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Protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
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Audit our internal processes for compliance with legal and contractual requirements;
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Enforce the terms and conditions that govern the Service; and
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Protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyber attacks and identity theft.
With Your Consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.
How We Share Your Personal Information
We may share your personal information with the following third parties and as otherwise described in this Privacy Policy or at the time of collection:
Affiliates. Our subsidiaries and affiliates, for purposes consistent with this Privacy Policy.
Service Providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as service fulfillment, customer support, hosting, analytics, email delivery, marketing, database management services, returns processing, and risk and fraud mitigation).
Advertising Partners. Third-party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.
Third-Party Platforms. Social media and other third-party platforms that you connect to the Service, such as when you use options to access the Service by logging into a social media platform. Please note, we do not control the third party’s use of your personal information.
The Public. Other users of the Service and the public, when you disclose personal information for public use. We do not control how other users or third parties use any personal information that you make available to them. Please be aware that any information you post publicly can be cached, copied, screen captured, or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.
Professional Advisors. Professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
Authorities and Others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate to comply with the law or for the compliance, fraud prevention, and safety purposes described above.
Business Transferees. We may sell, transfer, or otherwise share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets, or in the event of insolvency, bankruptcy, or receivership.
Your Choices
In this section, we describe the rights and choices available to all users.
Access or Update Your Account Information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.
Opt-Out of Marketing Communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions located at the bottom of the email. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.
Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings.
Advertising Choices. You may opt-out of interest-based advertising.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit www.allaboutdnt.com.
Privacy Settings and Location Data. Users of our App can disable our access to their device’s precise geo-location in their mobile device settings.
Choosing Not to Share Your Personal Information. If you do not provide information that we need to provide the Service, we may not be able to provide you with the Service or certain features. We will tell you what information you must provide to receive the Service when we request it.
Third-Party Platforms or Social Media Networks. If you choose to create an account through or connect the Service with another third-party platform, you may have the ability to limit the information that we may obtain from the third party at the time you log in to the Service using the third party’s authentication service or otherwise connect your account. You may also be able to control your settings through the third party’s platform or service after you have connected your accounts.
Other Sites, Mobile applications, and Services
The Sites may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.
Analytics
Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having your activity on the Services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy.
Security Practices
The security of your personal information is important to us. We employ a number of organizational, technical, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
Security Measures Include:
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Data Encryption: All personal information is encrypted during transmission using secure socket layer (SSL) technology.
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Access Controls: Access to your personal information is restricted to those employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Services.
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Regular Audits: We conduct regular audits and monitoring to ensure that security policies are being adhered to and that our systems are secure from unauthorized access.
International Data Transfers
Interlane is headquartered in Canada and may have service providers in other countries. As such, your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under the European Union or Canadian data protection laws.
Data Transfer Mechanisms:
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Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission to ensure an adequate level of data protection for transfers of personal information from the European Economic Area (EEA) to countries outside the EEA.
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Privacy Shield Framework: For transfers of personal information from the EEA to the United States, we comply with the EU-U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States.
Children
The Service is not intended for use by children under 18 years of age (COPPA), and we do not knowingly collect information about children under age 18 through the Service. If we learn that we have collected personal information of a child under the age of 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
External Links
Links to sites controlled or operated outside of our domain (each individually a “Third-party Site” and collectively the “Third Party Sites”) are provided as a convenience to you only and do not imply an endorsement by us of a Third Party Site or the company it purports to represent. We do not assume any responsibility for information and materials found on, or the privacy practices of, a Third Party Site. This Privacy Policy does not apply to a Third Party Site.
DISCLAIMER
IF YOU CHOOSE TO ACCESS INTERLANE, YOU DO SO AT YOUR OWN RISK, AND ARE RESPONSIBLE FOR COMPLYING WITH ALL LOCAL LAWS, RULES AND REGULATIONS. WE MAY LIMIT THE AVAILABILITY OF INTERLANE, IN WHOLE OR IN PART, TO ANY PERSON, GEOGRAPHIC AREA AND/OR JURISDICTION WE CHOOSE, AT ANY TIME AND IN OUR SOLE DISCRETION. OUR PRIVACY POLICY DOES NOT COVER THE INFORMATION PRACTICES OF OTHER COMPANIES AND ORGANIZATIONS WHO ADVERTISE OUR SERVICES, AND WHO MAY USE COOKIES, PIXEL TAGS, AND OTHER TECHNOLOGIES TO SERVE AND OFFER RELEVANT ADVERTISEMENTS.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Sites. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail or another manner through the Service.
Any modifications to this Privacy Policy will be effective upon our posting the modified version. In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
Data Protection Rights Under GDPR
Interlane is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied:
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Right to Information: Art. 15 of the GDPR
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Right to Correction: Art. 16 of the GDPR
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Right to Deletion (“Right to be Forgotten”): Art. 17 of the GDPR
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Right to Limit Processing: Art. 18 of the GDPR
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Right to Data Portability: Art. 20 of the GDPR
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Right to Object: Art. 21 of the GDPR
To exercise your rights, please contact us as indicated in the "Contact Us" section below. In order to process your request, as well as for identification purposes, please note that we will use your personal information in accordance with Art. 6 para. 1 (c) of the GDPR.
You also have the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR in combination with Section 19 GDPR.
Canadian Privacy Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the following rights concerning their personal information:
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Right to Access: You have the right to request access to the personal information we hold about you.
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Right to Correction: You have the right to request the correction of inaccurate or incomplete personal information.
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Right to Withdraw Consent: You have the right to withdraw your consent for the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions.
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Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise your rights under PIPEDA, please contact us as indicated in the "Contact Us" section below. We will respond to your request within 30 days.
CCPA Privacy Rights
We are required by the California Consumer Privacy Act (“CCPA”) to provide California residents with an explanation of how we collect, use, and share their personal information, and of the rights and choices we offer to California residents concerning that personal information.
Personal Information that We Collect, Use, and Share:
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Categories of Personal Information: We collect identifiers (e.g., name, email address), commercial information (e.g., purchase history), internet or other electronic network activity (e.g., browsing history), geolocation data, and inferences drawn from any of the information identified to create a profile about a consumer reflecting the consumer’s preferences
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Sources of Personal Information: We collect this information directly from you, from devices you use, from third-party business partners, and from publicly available sources.
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Business or Commercial Purpose for Collecting Information: We collect this information to provide and improve our Services, for marketing and advertising purposes, to comply with legal obligations, and to detect and prevent fraud and other harmful activities.
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Sharing of Personal Information: We share personal information with our affiliates, service providers, advertising partners, and other third parties as described in this Privacy Policy.
Your California Privacy Rights
How to Exercise Your California Privacy Rights: To exercise your California privacy rights described above, please email us at privacy@interlane.com. We reserve the right to confirm your California residence to process your requests and will need to confirm your identity to process your requests to exercise your information, access, or deletion rights. As part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government-issued identification.
Request a List of Third-Party Marketers: California’s “Shine the Light” law (California Civil Code § 1798.83) allows California residents to ask companies with whom they have formed a business relationship primarily for personal, family, or household purposes to provide certain information about the companies’ sharing of certain personal information with third parties for their direct marketing purposes during the preceding year (if any). You can submit such a request by sending an email to privacy@interlane.com with “Shine the Light” in the subject line. The request must include your current name, street address, city, state, and zip code, and attest to the fact that you are a California resident. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
Sharing Your Personal Information: We do not sell, trade, or rent users’ personal identification information to others in accordance with the CCPA. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
For Users From The UK – ICO UK
If you are a UK resident and want to learn more about your rights or if we have not resolved your query regarding your personal data, you should contact the Information Commissioner’s Office information line on +44 303 123 1113 or visit their website at ico.org.uk.
Contact Us
For any questions, complaints, or more information on this privacy policy, please contact us:
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Email: privacy@interlane.com
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Mail: Interlane, Privacy Office, Interlane Logistics Inc. 120 Jevlan Drive, Unit 4B Woodbridge, ON, L4L 8G3
International Users
If you are visiting our website from outside of Canada, please be aware that you are sending information (including personal data) to Canada where our servers are located. That information may then be transferred within Canada or back out of Canada to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including Canada) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your personal data will at all times continue to be governed by this privacy policy.